Lodibet Privacy Policy
At Lodibet, your personal information deserves genuine protection — not just a legal formality. This page explains exactly what data we collect from Philippines players, how we use it, who we may share it with, and the rights you hold over your own information. We process all personal data in accordance with Philippine data protection standards and applicable regulations. Reading this policy helps you make informed decisions about your account and your privacy.
What We Collect and Why
Personal Information You Provide
When you register an account with Lodibet, we collect the personal information you submit directly — including your full name, date of birth, email address, mobile number, and residential address within the Philippines. If you go through our KYC verification process, we will also collect a copy of a valid government-issued photo ID and, where required, proof of your residential address. Payment-related details such as your e-wallet account name or bank account information are collected when you make a deposit or request a withdrawal. We only collect the minimum information needed to operate your account, verify your identity, and process your transactions securely. All information you provide is treated as confidential and stored using industry-standard encryption protocols.
Data Generated by Your Activity
Beyond the information you submit, Lodibet also collects data that is generated automatically when you use the platform. This includes your IP address, device type, browser version, operating system, session timestamps, pages visited, betting history, game activity, and transaction records. We use this data to personalise your experience, detect suspicious account activity, troubleshoot technical issues, and improve the overall quality of our platform for Philippine users. Session data is also used for responsible gaming monitoring — for example, to identify unusually long play sessions or abnormal wagering patterns that may indicate a problem. We do not sell or rent your activity data to third-party marketing companies. Aggregate, anonymised data may be used internally for platform analytics and product development.
Cookies and Tracking Technologies
Lodibet uses cookies and similar tracking technologies to keep your session active, remember your preferences, and ensure the platform functions correctly across desktop and mobile devices in the Philippines. Essential cookies are required for the platform to operate and cannot be disabled without affecting core functionality such as login sessions and security checks. We may also use functional cookies to remember your preferred language settings, display preferences, and last-visited sections of the platform. You can manage non-essential cookie preferences through your browser settings at any time, though doing so may limit certain features. We do not use cookies to build advertising profiles or to track your activity on third-party websites. Our cookie practices are reviewed regularly to ensure they remain proportionate and transparent.
Communications and Support Records
When you contact Lodibet's customer support team via live chat, email, or any other available channel, a record of that communication is retained for quality assurance, training, and dispute resolution purposes. If you submit a complaint or escalate an issue, we will keep relevant records for as long as necessary to resolve the matter fully. We may also send you transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — which are necessary for the operation of your account and cannot be opted out of. Where you have given consent, we may send you promotional messages about bonuses, new games, or sports events available on the platform. You can withdraw your consent to receive promotional communications at any time by updating your account preferences or by contacting our support team directly.
How Your Data Is Used and Shared
How We Use Your Information
Lodibet uses the personal data we collect strictly for the purposes of operating, improving, and securing the platform for our Philippines-based players. The primary purposes for which we process your data include: verifying your identity and age during registration and KYC checks; processing deposits and withdrawal requests; providing customer support and resolving disputes; detecting and preventing fraud, money laundering, and other prohibited activities; sending account-related transactional notifications; and complying with our obligations under Philippine law and applicable gaming regulations. We also use data to conduct internal risk assessments and to implement responsible gaming interventions where player behaviour suggests a potential concern. Your data is never used to make automated decisions that produce significant legal effects without appropriate human review. Where we rely on your consent as the legal basis for processing, you retain the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
When We May Share Your Data
Lodibet does not sell your personal information to third parties. However, there are limited circumstances in which we may share your data with external parties in order to operate the platform lawfully and effectively. We work with carefully selected service providers — including payment processors, identity verification providers, and technology infrastructure partners — who are contractually required to handle your data only as instructed by Lodibet and in line with applicable Philippine privacy standards. In the event that we are required by law, court order, or a Philippine regulatory authority to disclose your information, we will comply with that obligation. If Lodibet undergoes a business merger, acquisition, or restructuring, your data may be transferred as part of that process, and you will be notified in advance. We may also share anonymised, aggregated data with trusted analytics partners, but this data cannot be used to identify you as an individual. In all cases, we take reasonable steps to ensure your data is protected by appropriate safeguards before any sharing takes place.
Your Rights Over Your Personal Data
Right to Access
You may request a copy of the personal data Lodibet holds about you at any time. We will provide this information within a reasonable timeframe and in a clear, accessible format. Identity verification may be required before we release any data to ensure your information is not disclosed to an unauthorised party.
Right to Correction
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly through your profile settings, or contact our support team for assistance with information that cannot be self-edited. Keeping your details current helps us serve you accurately and securely.
Right to Erasure
You may request the deletion of your personal data where we no longer have a lawful basis to retain it — for example, after your account has been permanently closed and all regulatory retention periods have elapsed. Please note that certain records may be required to be retained under Philippine anti-money laundering or gaming compliance obligations even after an account closure request is fulfilled.
Right to Object
Where we process your data based on our legitimate interests, you have the right to object to that processing. If you object to receiving direct marketing communications, your request will be honoured promptly and your preferences updated across all channels. Objections to other forms of processing will be assessed individually in line with applicable Philippine law.
Right to Portability
Where technically feasible and legally applicable, you may request a structured, machine-readable copy of the personal data you have provided to Lodibet so that it can be transferred to another service. This right applies to data processed on the basis of your consent or in connection with the performance of your account contract with us.
Right to Restrict Processing
You may request that we temporarily restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of information we hold, or while an objection to processing is being assessed. During a restriction period, we will continue to store your data but will pause active use of it beyond what is strictly necessary to fulfil legal obligations.
How to Exercise Your Rights
To exercise any of the rights listed above, please contact our data protection team through the support channels available on the platform. We will acknowledge your request promptly and aim to respond fully within the timeframe required by applicable Philippine data protection regulations. We may need to verify your identity before processing a request to ensure we are acting on instructions from the correct account holder. If you feel that your data rights have not been respected, you have the right to lodge a complaint with the relevant Philippine data protection authority. Lodibet is committed to resolving all privacy concerns fairly, transparently, and without unnecessary delay.
Questions About Your Privacy?
Our FAQ covers common questions about accounts, data handling, and platform rules in plain Philippine English. You can also log in to manage your privacy preferences directly from your account dashboard.